Policies and Conditions of Sale
Business hours are Monday-Friday 8:00 a.m. to 5:00 p.m. Eastern Standard Time. All orders placed after 4:00 p.m. EST will be processed on the next business day.
Prices are F.O.B. Amherst, New Hampshire and subject to change without notice. All product sales are subject to the terms and conditions of sale set forth on Monarch Instrument’s Invoice.
REPAIR AND CALIBRATION SERVICE: All items being returned to Monarch Instrument for repair and/or calibration must have an RMA Number and be shipped prepaid by customer. Items accepted for Warranty repair are serviced at no charge in accordance with the terms of Monarch Instrument’s Warranty. Physically damaged or out of warranty items will be repaired and returned on a time and materials basis. All items returned to Monarch, but found to have no problem, will be subject to a $50.00 evaluation fee. Repaired items will be returned to the customer postage-paid.
Please contact Monarch prior to returning any items for complete instructions.
Monarch Instrument has a minimum order of $50.00 per order.
There is a 25% restocking fee for any product that is returned to Monarch Instrument in "like-new" condition. If the product is not in "like new" condition, a 25% restocking fee and a repair charge will apply.
Are subject to change without notice.
To help customers better understand the personal information we gather and the practices we employ, Monarch has developed a set of privacy policies. These policies encompass several categories and attempt to answer the following questions:
How is Personal Information Collected?
Personal information might be collected from you in several ways:
When you buy
When you purchase an item from a Monarch (seller), we require your name, e-mail address, phone number, billing address and shipping address. For credit card transactions, we require your credit card number and credit card expiration date.
- When you submit feedback about the Monarch Instrument service
We ask that you include your e-mail address and name when providing feedback about the Monarch Instrument service.
- When you visit our site
The way the World Wide Web works, when you visit our site, we automatically receive the web address of the site that you visit just before you come to Monarch Instrument, and just after you leave us. We use this information only in the aggregate and only to learn more about our customers interests and preferences so that we may better serve you.
- When we send you e-mail
We use software that enables us to track whether you support HTML e-mail in your e-mail client, such as Microsoft Outlook, Lotus Notes or AOL. We also use such software to determine whether an HTML e-mail message has been opened or previewed, however, we cannot track the open rate on text-only e-mail messages. We use this capability only to deliver the best content to you. Please note that you can override the "HTML Capable" setting in your e-mail client.
When you enter a contest or other special promotion
We may ask you to provide your name, e-mail address, and shipping address.
How is Personal Information Used?
- When we provide our service. Monarch Instrument requires certain personal information to be provided when buying products. Among other uses, this information is necessary for Monarch Instrument to provide its basic product offering. For example, a buyer who places an order is required to provide personal information (e.g., name, e-mail, phone, shipping address, credit card number, etc.) so that Monarch Instrument can among other things verify the buyer’s identity, process the transaction, verify receipt of payment, confirm shipment information, and provide status reports related to the order. Information collected from sellers is used similarly.
- When we try to improve. Information collected when providing feedback about the Monarch Instrument service is necessary so that Monarch Instrument may contact users for clarification or additional help in improving our product offering. Information collected during contests is used to administer promotions.
- When we notify our customers. In addition, Monarch Instrument maintains several e-mail lists to keep Monarch Instrument members informed about our products and services as well as latest breaking events. However, Monarch Instrument protects its users from unsolicited mail contact.
How is Personal Information Disclosed?
Monarch Instrument does not sell, disclose, transfer, rent, loan, trade, or lease individually identifiable user information to any third parties collected at our site, including e-mail lists or Web site logs, except to provide Monarch’s basic service and to provide information about Monarch Instrument products, offers, and events, and except as we explain below. The following describes the ways that your personal information may be disclosed.
The Basic Product Offering. In order to provide our services, Monarch Instrument must disclose some personal information to other companies, and these companies may disclose personal information about you to us. For example, Monarch Instrument and other companies may exchange personal information about you in order to verify a buyer’s identity or credit rating, process a transaction, verify receipt of payment or confirm shipment information. This may include information we received from our co-branded partners about you.
Further, Monarch Instrument must disclose some personal information to individual manufactures, at their request. Such disclosures may include information enabling the Manufacturer to compare a buyer’s shipping address or zip code against his or her credit card billing address or zip code.
Disclosure for Marketing Purposes and Joint Marketing Arrangements. Monarch Instrument currently uses a third-party e-mail marketing firm for the purpose of managing e-mail communications with customers, such as outbound marketing promotional e-mails. For these mailings, we generally share e-mail lists and other personal information to execute the mailing, however all such information is kept strictly confidential.
Further, while Monarch Instrument does not currently have any joint marketing arrangements with third parties, we may enter into such agreements in the future. To the extent permitted by law, Monarch Instrument reserves the right to disclose the information we collect, as described above, to companies that perform marketing services on our behalf or to other third parties with whom we may enter joint marketing agreements.
From time to time, Monarch Instrument collects and may share aggregated demographic or usage information about our site for marketing and other purposes. However, such information does not identify our users individually.
How Does Monarch Instrument Secure Your Information?
When you conduct a transaction on our site we encrypt all of your private information. That information is then stored in a secure data center. All transactions are conducted through our secure servers, which are protected behind sophisticated firewalls. However, "absolute, 100%" security does not exist on the Internet.
Notice of Policy Changes?
Every effort has been made to ensure the accuracy of all the information on this site. However, Monarch will not be held liable for typographical errors or omissions.